Refund policy
Return & Refund Policy
We offer a 14‑day return window, which means you may submit a return request within 14 calendar days after receiving your item. The right to return applies exclusively to the original purchaser. Gift recipients are not entitled to exercise return rights.
To be eligible for a return, your item must be in the exact condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@neweuropesrl.com. Returns must be shipped to the following address:
Recipient: 21
Via Silvio Pellico, 7, 20099 Sesto San Giovanni MI, Italy
Important note: This address is for returned parcel shipments only. It is not a venue for customer complaints or dispute resolution. All questions, complaints and dispute matters must be submitted via email to info@neweuropesrl.com.
If your return is approved, we will send you relevant instructions on how and where to send your package. Items sent back to us without submitting a return request in advance will not be accepted. You may reach out to us for any return‑related questions at info@neweuropesrl.com.
Return shipping costs
When exercising your return right, you are responsible for all return shipping costs. Return shipping fees are non‑refundable. We recommend using a tracked and insured shipping service for your return parcel. We are not liable for parcels lost or damaged during return transit.
Condition of returned goods
Upon receipt of your returned item, we will inspect its condition. If the returned item is damaged, soiled, worn, altered, or otherwise no longer in resellable condition, Rovessa reserves the right to reject your return request and refuse any refund.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive an incorrect item, so we can assess the situation and provide a solution.
Non‑Returnable Items
- Custom‑personalized items are non‑refundable.
- Pierced earrings cannot be returned once opened or worn for hygiene reasons.
- Gift cards are not eligible for returns.
Our jewelry is handcrafted from natural turquoise, agate, garnet, natural pearls, mother‑of‑pearl and genuine crystals. Natural inclusions, subtle color variations, minor natural veining and inherent texture differences are unique natural characteristics of gemstones and shall not be regarded as product defects. Return requests solely based on personal dissatisfaction with natural stone texture, color difference or metaphysical properties will not be approved.
Exchanges
The fastest way to obtain your desired item is to complete a return for your current product. Once your return is accepted, you may place a new separate order.
European Union 14‑Day Cooling‑Off Period
Notwithstanding the above provisions, for merchandise shipped to the European Union, you hold the statutory right to cancel or return your order within 14 days for any reason, without providing justification.
As stated above, items must remain in the original received condition: unworn or unused, with tags and original packaging, together with receipt or proof of purchase.
Refunds
We will notify you once we receive and inspect your returned goods, and inform you whether your refund is approved. If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that banks or credit card providers may require additional processing time to post refunds to your account. If more than 15 business days have elapsed after your return approval and you still have not received your refund, please contact us at info@neweuropesrl.com.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.