Contact information

Contact Us

We are happy to assist you with any questions regarding orders, products, shipping, returns or brand‑related collaborations. You may reach us via email or submit your inquiry through the contact form below.

Business Information

• Trade name: ROVESSA
• Contact Email: ROVESSAcs@outlook.com

Inquiry Categories

• Order & Shipping questions: Please attach your order number for faster support.
• Return & Refund: Please review our Return & Refund Policy before submitting your request.
• Product & Gemstone information: Product details, material and care‑related questions.
• Brand & Wholesale collaboration: For partnership, influencer and wholesale proposals.

Response Time

Our support team works in UTC+8 . We aim to reply to all valid inquiries within 2 business days. Emails received on weekends or public holidays will be processed on the next working day.

Quick links

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy

Please use the contact form below to send us your message.