Payment Information

Accepted Payment Methods

We accept the following secure payment options at checkout:
  1. Credit & Debit Cards (Visa, Mastercard) via Oceanpayment. Supports Apple Pay and Google Pay for fast mobile checkout. All card transactions are protected by 3D‑Secure authentication for extra securityOceanpayme....
  2. PayPal: You may pay with your PayPal account, or use a card via PayPal guest checkout without creating a PayPal account.
All payments are processed through secure third‑party payment gateways. We do not store any of your card or bank details on our website.

Frequently Asked Payment Questions

Q: My payment was declined, what should I do?

A: Please double‑check your card number, expiry date, CVV code and billing address match exactly with your bank records.

Make sure your bank allows international online transactions. Some banks require you to enable 3D‑Secure verification for overseas purchases.

If the problem persists, please try an alternative payment method, or email us at info@neweuropesrl.com.
Q: Can I pay without a PayPal account?

A: Yes. You can use PayPal guest checkout to pay with your credit/debit card, you do not need to register a PayPal account.
Q: Why is there a currency conversion charge on my bank statement?

A: Prices shown on our store are displayed in your local currency for reference. The final charge will be processed in our store base currency. Your issuing bank may apply currency‑conversion fees, which are outside of our controlShopify.
Q: I see a pending charge on my card but my order did not go through. What happens?

A: This is a temporary authorization hold from your bank. The hold will automatically release within 3‑7 business days, no funds are deducted. If you still see the charge after 7 days, please contact your bank directly.
Q: Can I change my payment method after I placed an order?

A: Once your payment is confirmed and the order is processed, payment method cannot be modified. If your order hasn’t been shipped yet, you can cancel your order and place a new one.
Q: Who do I contact for payment‑related issues?

A: For payment failures, pending charges or order‑related payment questions, please send an email to info@neweuropesrl.com. We will reply within 1‑2 business days.
Important note: We do not accept bank transfers, cash, or wire transfers. All orders must be completed via our website checkout.