Shipping & Return Policy

Complete Shipping & Return Policy (Final Unified Version)

1. Order Processing Time

All orders will be processed, packed, and ready for shipment within 1–3 business days after payment confirmation. Orders placed on weekends or official public holidays will be processed on the next working day.

2. Shipping & Delivery Time

We provide worldwide standard shipping service. All estimated delivery times start after your order is dispatched, excluding weekends and public holidays.
  • United States: 7–14 business days
  • France, Italy: 8–15 business days
  • Rest of Europe & International Countries: 9–14 business days
Please note that minor delivery delays may occasionally occur due to customs inspection, local postal efficiency, or unexpected logistics situations, which are beyond our control and do not constitute valid grounds for refund or dispute.

3.Free Shipping Threshold

  • United States: Free standard shipping on all orders over $65
  • European Union destinations: Free standard shipping on all orders over €60
  • Middle East countries: Free standard shipping on all orders over $100
  • All other regions: Shipping rates are automatically calculated and displayed at checkout.

4. Customs & Tax Policy (Unified Standard)

All orders shipped to European destinations are processed via our tax-inclusive double-clearance shipping service. We fully cover all European consumption taxes, import duties and customs clearance fees. Customers will not be charged any additional fees upon delivery.
For all non-European international regions, any local import duties, taxes or clearance fees shall be borne solely by the customer.

5. Return & Refund Eligibility

We offer a 14-day return window, valid from the date you receive your package. Return rights apply exclusively to the original purchaser; gift recipients are not entitled to exercise return rights. To be eligible for a return:
  • All items must be unused, unwashed, unworn, and kept in perfect original condition
  • All original packaging, boxes, cotton pouches, tags, and accessories must be intact and returned in full
  • Customized personalized items, final-sale items, pierced earrings (hygiene reasons), and gift cards are non-returnable and non-refundable
  • Natural gemstones feature unique inclusions, color variations and texture differences, which are inherent natural characteristics and not regarded as defects; returns for personal dissatisfaction with natural stone features are not accepted

6. Defective & Damaged Items

If you receive defective, damaged, or incorrect items, please contact our customer support within 48 hours after delivery with clear photos or videos of the items and outer packaging. We will provide free replacement or full refund solutions with no additional return shipping cost charged to customers.

7. Return Shipping Fee Rules

  • Voluntary returns (change of mind, style mismatch, personal dislike): Customers are fully responsible for return shipping fees. Original shipping costs are non-refundable.
  • Quality-related returns (defective, damaged, wrong items): We will cover all return shipping expenses.
All returns must be sent to our official European return address: Via Silvio Pellico, 7, 20099 Sesto San Giovanni MI, Italy. Returns without prior official application will not be accepted.

8. Refund Process

Once we receive and complete inspection of your returned items, we will approve your refund within 3–5 business days. The refund will be automatically returned to your original payment method. Please allow additional bank or payment platform processing time for the funds to appear in your account.

9. Order Cancellation

You can cancel your order completely free of charge before it is processed and shipped out. Once the order has been confirmed, packed and dispatched, order cancellation is no longer available. You can only apply for a return after receiving the package in accordance with our return policy.

10. Customer Support Contact

If you have any questions about order processing, shipping progress, delivery issues, returns or refunds, please contact our official customer support team via email: Rovessa-@outlook.com. We will reply to all valid inquiries within 24 hours on working days.