Shipping Policy

Order Processing Time

All orders will be processed and dispatched within 1‑3 business days after payment confirmation, excluding weekends and official holidays. Tracking numbers will be sent to your registered email once your parcel ships out.

Our primary shipping carrier is SF‑International (S.F. Express International). SF‑International provides integrated international transportation, customs declaration and duty‑payment services for cross‑border shipments.

Free Shipping Threshold

• United States: Free standard shipping on all orders over $65
• European Union destinations: Free standard shipping on all orders over €60
• Middle East countries: Free standard shipping on all orders over $100
• All other regions: Shipping rates are automatically calculated and displayed at checkout.

Estimated Delivery Time

(Standard Shipping via SF‑International, for reference only; actual delivery schedule is subject to logistics system updates. Delivery times do not include customs clearance delays.)

• United States: 7‑14 business days
• United Kingdom & European Union: 8‑15 business days
• Australia & Oceania regions: 10‑20 business days

Important Customs & Duty Notice

Shipments to European Union destinations are fulfilled by SF‑International under our tax‑inclusive DDP (Delivered Duty Paid) double‑clearance shipping arrangement.

ROVESSA covers all applicable European consumption taxes, import customs duties and related clearance fees through our carrier’s customs‑tax payment service. Customers located within the EU will NOT be charged any additional tax or customs‑related fees upon receiving their parcels.

For all other international destinations outside the European Union:

All import duties, customs clearance fees, local taxes and brokerage charges arising during international delivery shall be the sole responsibility of the buyer. We cannot be held liable for parcel detention, return shipments or extra charges triggered by local customs regulations for non‑EU orders. Customs inspection delays are beyond our control and are not counted within the estimated delivery window.

Parcel Issues & Claims

If your package shows lost, severely damaged or abnormal delivery status, please contact our customer service at info@neweuropesrl.com with your full order number within 7 days after the estimated delivery date for assistance.

Claims for lost or damaged parcels must be submitted within the above‑mentioned time‑frame. Requests submitted beyond this period may not be eligible for compensation support.

Unsupported Delivery Areas

We reserve the right to suspend delivery to high‑risk regions with unstable logistics services, including areas affected by war, sanctions, natural disasters or local shipping restrictions. We will notify buyers promptly if an order cannot be dispatched to the destination address.

Shipping Modifications

Address changes or shipping method updates can only be accepted before the parcel is dispatched. Once an order has been handed over to SF‑International, we are unable to modify delivery information.